Frequently Asked Questions
For a quick How To Guide on customizing the Standard Box, click here!
Are you a returning customer who needs help navigating our new website for the first time?
Click here to watch a video overview and tutorial on how to customize your first order.
Q: WHAT IS YOUR DELIVERY AREA?
A: We currently delivery to the following zip codes in and around Winston-Salem, Greensboro, and High Point, North Carolina: 27006, 27012, 27012, 27023, 27040, 27045, 27051, 27101, 27103, 27104, 27106, 27127, 27284, 27406, 27408, 27409, 27410.
If you live outside of our delivery area but work within it, we can delivery to your office! When signing up, please indicate the name of the business and make note of the time you leave work on delivery day so that we may better service you.
You can check to see if you live in our delivery area by visiting our home page and entering your address where it says “Is delivery available to my address?”
Q: WHAT IS INCLUED IN MY MEMBERSHIP?
A: When you sign up for Salem Delights you will be subscribed to receive our weekly produce box – a mix of hand-picked fruits and vegetables as well as a few locally produced pantry items! Tell us how often you'd like delivery (once a week, every other week, or once a month) and customize the contents of your box to replace items you don't want, with ones you do! Skip delivery anytime! NO fees! NO weekly obligation!
Q: HOW IS SALEM DELIGHTS DIFFERENT THAN A CSA?
A: We deliver right to your door – no pick-up required! We also offer wider variety of items, greater flexibility to get the items you want and consistent year-round service that most traditional Community Supported Agriculture (CSA) programs can’t provide. Because we source from many different farms and small businesses, we can offer a wider variety of produce and other groceries. Unlike a CSA, we don’t bill you for a season up front, and you can skip a delivery or change your delivery frequency as needed. Plus, you can also customize each delivery to suit the needs of you and your family. We deliver YOUR box, YOUR way!
Q: DO I GET TO PICK THE CONTENTS OF MY OWN BOX?
A: We carefully select the content of our weekly produce box based on what is fresh, tasty, and in-season to make things easier for you! However, you can always login and customize your box to swap items you don't want for items you do!
Q: DO I HAVE TO GET THE STANDARD BOX? CAN I ORDER FROM THE STORE WITHOUT Getting a produce BOX?
A: You do NOT have to get our weekly Standard Box to receive a delivery! To shop our store and create a custom, out-of-the-box order for delivery, simply login to your account and delete the "Standard Box" from your Shopping Cart. For more detailed instructions on how to do that, click here to watch a short video tutorial. After you have deleted the box from your cart, click on the Shop button at the top right corner of the page and begin creating your custom order.
*$30 minimum for all orders
Q: WHAT IF I WANT TO SKIP A WEEK?
A: You can skip delivery anytime before cut off (Sunday at 12 PM) by logging into your account and navigating to Upcoming Deliveries. Find the delivery date you would like to skip and click the cooresponding "Skip Delivery” button located on the right.
Q: WHERE DOES MY PRODUCE COME FROM?
A: Whenever possible, we source our fresh fruits and vegetables from local farms that meet our high standards for quality and sustainable farming practices. During the cooler months, we expand sourcing to our warmer regional states to the south as well as some of the best certified organic growers across the country!
Q: ARE THERE ANY FEES?
A: There are NO fees to sign-up or to cancel service. There is a minimum delivery order of $30. Damaged or unreturned boxes will result in a $50 box replacement fine.
Q: HOW DO I PAY?
A: We accept all major credit cards including Visa, MasterCard, American Express, etc. Cash and personal check is not an accepted form of payment. There is no monthly subscription feed. Payment is processed on a per order basis automatically the Monday prior to delivery.
Q: WHAT IF I HAVE FOOD ALLERGIES OR RESTRICTIONS?
A: You can make changes to the weekly box content to take your family food likes and dislikes into account as well as any food restrictions.
Q: WHAT IF I WILL NOT BE HOME WHEN MY BOX IS DELIVERED?
A: No worries! We have designed our boxes with the busy foodie in mind! Our handcrafted wooden boxes are outfitted with an insulating cooler and ice packs (during hot weather) to keep your goods fresh and protected on your doorstep until you arrive home.
WHAT SHOULD I DO WITH MY EMPTY BOX?
A: We ask that you leave the previous week’s empty box on your doorstep the next time you are expecting delivery so we can reuse it. Please do not leave the boxes vulnerable to the elements overnight. Store in a safe, dry place until you are ready to put it out.
Taking a break from deliveries? Send us an email at firstname.lastname@example.org and we will schedule a pick up!
Q: I’M GOING OUT OF TOWN – HOW DO I HOLD DELIVERIES UNTIL MY RETURN?
A: You can put your box on hold for an extended period of time by logging into your account, navigating to the Vacations page and entering the date range you will be out of town. The vacation dates you select must include the day of the delivery you wish to cancel. Make sure to press the “Add Vacation” button. If you get back early, you can always click the “Cancel” button and the hold will be removed from your account.
Please remember to do this before 12 pm on Sunday for the coming week.
Q: IF I MAKE CHANGES TO MY ACCOUNT WHEN WILL THEY BE APPLIED?
A: All order and account changes that are made by 12pm Sunday will be applied to Tuesday and Wednesday’s deliveries. This includes new subscriptions, default box changes, store purchases, vacation holds, and cancellations. **If you make changes between the cut off and delivery day, the changes will not be applied until the following week.**
Q: WHAT IS YOUR REFUND POLICY?
A: We have 100% satisfaction guarantee! We will replace any unsatisfactory produce the following delivery. If this is not acceptable, we will offer credit towards your next order or can refund your payment upon request.
Q: IS MY INFORMATION SECURE?
A: Most definitely. All payment related information is done via HTTPS and we are in full compliance with all PCI standards.
Q: WILL YOU KEEP OUR INFORMATION PRIVATE?
A: We never sell or share your personal information with other parties.
Q: WHAT IS MY DELIVERY DAY AND TIME?
When you sign up, you’ll receive a confirmation email with your delivery day. In general, we deliver on Tuesday to Winston-Salem and High Point, and on Wednesday to Greensboro. Delivery time varies a bit week by week and is determined by where your home or delivery location falls on our route. Boxes are delivered between 12 PM and 5 PM. If you have further questions call us at (336) 283-6054, or email at email@example.com - we will let you know when we deliver in your area.
Q: WHAT IF I HAVE AN ISSUE WITH MY DELIVERY?
A: Call us at (336) 283-6054 or email us at firstname.lastname@example.org. We guarantee the quality of our products and service 100% and will always replace unsatisfactory items in your next delivery.
Q: HOW DO I CANCEL AN ORDER THAT IS ALREADY SCHEDULED FOR THE WEEK?
A: If you haven’t passed the cut-off time for order changes (Sunday at 12 pm), log into your account and go to Upcoming Deliveries under My Account. Locate the delivery scheduled for the week and click on the “Skip Delivery” button.
Any request to cancel an order must be completed before the web store cut-off deadline of Sunday at 12 PM. It is a customer's responsibility to skip or request cancellation of their order should they wish not to receive a delivery. Items delivered as a result of forgetting to skip, hold, or cancel an order will be paid for by the customer.
To cancel your account, please call us at (336) 283-6054 or email us at email@example.com and we’ll be happy to assist you!
Q: HOW DO I CANCEL MY MEMBERSHIP?
A: Don’t go! If you are moving out of our service area and need to cancel your account with us, please call us at (336) 283-6054 or email us at firstname.lastname@example.org and we will assist you.